3. HOW YOUR PERSONAL INFORMATION IS COLLECTED
We are committed to informed and limited collection of essential personal information. 3.1 Personal information collected through the use of our Website Various technologies may be used on our Website in order to improve it, make it more user-friendly, effective and secure. These technologies may lead to personal information being collected automatically by us or by third parties on behalf of us. Examples of such technologies include cookies, flash cookies and web analytics. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Website. This personal information can include the following: ▪ the user’s IP address; ▪ the date and time of the visit; ▪ the referral URL, being the site from which the visitor has come; ▪ the pages visited on our website; ▪ information about the browser used, such as the browser type and version, operating system, and so forth.
3.3 Personal information received from third parties EVO may collect personal information about you from third parties such as fraud agencies, or Banks, in order to verify information about you. Collection from third parties will always relate to your existing relationship with us.
4. USE AND ANALYSIS OF YOUR PERSONAL INFORMATION
EVO will only process your information insofar as it is adequate, relevant and not excessive for the purposes set out below: – For purposes relating to your agreement or relationship with us; – To keep you informed generally about new products or services, unless you opt out; – Bill you according to your agreement with us, or to take the appropriate amount of credit from you; – To administer this Website and help us improve our products or services; – Respond to any questions or concerns you may have about using our products or services; – Carry out research and statistical analysis including to monitor how customers use our products or services on an anonymous or personal basis; – Prevent and detect fraud or other crimes, recover debts or trace those who owe us money; – If you contact customer service, we will use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
5. SHARING YOUR PERSONAL INFORMATION
It is of utmost importance to EVO that your personal information is treated with care and confidentiality and therefore EVO undertakes not to sell your personal information to third parties. We will however share your personal information with third parties as set out in this policy, if required by law or if you have consented to it. Your personal information shall be shared with the following third parties: – Any company we use to provide a product or service on our behalf or to provide a product or service to us; – Any payment system we may use; – Partners or agents that conduct customer satisfaction surveys and any other surveys related to the products or services provided to you; – Where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies; – Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; – We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers; – If we go through a corporate re-structure or we are sold to another organisation, we may transfer any personal information we hold about you to that organisation.
6. KEEPING YOUR PERSONAL INFORMATION SECURE
7. RETENTION OF PERSONAL INFORMATION
EVO will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless the retention of your personal information is required or authorised by law or if you have consented to the retention of your personal information.
8. HOW TO UNSUBSCRIBE OR OPT-OUT
If you no longer wish to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’.
9. ACCESS AND CORRECTIONS TO PERSONAL INFORMATION
Under the law, you have the right to access, correct, amend, delete your personal information or to object to the processing of your personal information. Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.
10. UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION
Regardless of the security measures EVO has in place to protect your personal information, such as firewalls and encryption methods, you acknowledge that it may be accessed by an unauthorised third party, for an example as a result of an illegal activity. As such, EVO cannot be held liable for any access to your personal information by an unauthorised third party.
11. GOVERNING LAW
The laws of South Africa will govern any dispute or claim arising out of or relating to your use of this Website.
Should you believe that EVO has utilised your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns directly with EVO. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, who is empowered to monitor and enforce compliance by public and private bodies within the provisions of the Promotion of Access to Information Act, 2 of 2000, and the Protection of Personal Information Act, 4 of 2013.